For nearly 5 years, ControlUp has offered enhanced monitoring capabilities to customers that use IGEL-powered devices in their VDI or DaaS environments. And each time we improved upon our integration over the years, we have been focused on making it easier for IT teams to get relevant performance information from their IGEL devices and bringing greater end-to-end visibility into IT infrastructure than ever before.

And today IGEL and ControlUp are making it even easier with the availability of ControlUp’s Remote DX extension and the Edge DX agent through the IGEL COSMOS App Portal.

The ControlUp Edge DX and ControlUp Remote DX apps have been validated for use on IGEL OS-powered devices as part of the IGEL Ready partner program and are now available in the IGEL App Portal as part of IGEL COSMOS Cloud Services.

“Together, IGEL and ControlUp are delivering the productive and high-performance DEX experience IGEL OS users need to help our mutual customers improve productivity and lower costs for their end-user computing environments. By making the ControlUp Edge DX and Remote DX apps available via the IGEL App Portal for IGEL COSMOS, we are enabling our customers to benefit from the full power of these valuable DEX solutions with rapid access to and implementation of their latest versions with cloud-direct download efficiency.” Jim Airdo, Senior Vice President, Strategic Alliances, IGEL

IGEL COSMOS, launched in the spring of 2023, brings many benefits to IGEL customers. The most significant new advancement with IGEL COSMOS is that, for the first time, IGEL is completely separating the base IGEL OS from its validated and integrated applications and interfaces, while adding an additional separate component in the form of value-added cloud services. Together, these three vital components comprise IGEL COSMOS. This modular architecture of “separate but equal” elements of endpoint operating system, management and control, and cloud services enables maximum IT flexibility in introducing or enhancing apps, desktops, services, and any other form of cloud-delivered digital workspaces as the cloud continues to evolve.

The above-mentioned separation of the IGEL OS and the applications that run on the devices, and of course the introduction of the IGEL App Portal, make it much easier for IT teams to configure and deploy the ControlUp Edge DX agent and Remote DX extensions without the need for creating custom partitions like was previously required with IGEL OS 11.

ControlUp Remote DX

Designed for employees that use virtual or cloud desktops and applications, ControlUp Remote DX collects relevant user-side telemetry that affects their Digital Employee Experience, such as the quality and speed of the Wi-Fi connection, as well as the performance of their internet connection. With support for IGEL-powered devices connecting to Citrix and VMware Horizon, IT teams can quickly determine the root cause of connectivity issues reported by users.

ControlUp Edge DX

For even greater visibility into the performance of an IGEL-powered device and the ability for troubleshooting, remediation and remote support independent of connectivity to a virtual or cloud desktop, IT admins can deploy the Edge DX agent from the IGEL App Portal. ControlUp Edge DX reduces IT support costs for physical desktop devices by identifying, resolving, and preventing problems that traditional device management software can’t. As a result, enterprises see fewer help desk tickets, close tickets faster and ultimately deliver a better desktop experience.

Figure 2 – ControlUp Apps in the IGEL COSMOS App Portal

Getting started

Deploying the Edge DX agent and Remote DX extension to your IGEL-powered devices is simple and can be done in a matter of minutes:

1. Import the apps from the IGEL App Portal into your UMS
2. Add the apps to the relevant profiles
3. Configure the ControlUp app settings for Edge DX and Remote DX
4. Deploy to your devices
5. See device and connection performance data in ControlUp’s DEX platform

Figure 3 – ControlUp Edge DX Device Details Page for IGEL-Powered device

To learn more about ControlUp and IGEL’s combined offerings, your local ControlUp account team is happy to set up a meeting with you to show the value we can bring and how we can help you improve your employee’s digital experience. Getting in touch is easy, just fill out the form, select a date and time to set up an appointment.

The post Take monitoring IGEL-powered devices to new heights with IGEL COSMOS and ControlUp DEX appeared first on IGEL.

We’re almost there! The highly anticipated DISRUPT23 – The Ultimate Global EUC event in Munich is under just two weeks away, on February 14-16. And, the North American event in Nashville, April 3-5, will be here before we know it. Building up to these events, we continue our sneak preview guest Q&A blog series by interviewing many of DISRUPT23’s leading sponsors.

In this DISRUPT23 guest Q&A we feature responses from Felix Alvarez, Sale Director CEMEA at ControlUp.  He provides his insights and expectations for this epic event.

What makes DISRUPT23 – The Ultimate Global EUC Event?

Felix Alvarez: DISRUPT23 is a one of a kind event, with the right technology partners, cool industry experts and a great agenda.

Why did you choose to be a DISRUPT23 sponsor?

Felix Alvarez: We have a close and very trustful relationship with IGEL and together, both of our technologies are a perfect match for today’s customers.

What do you expect at this year’s DISRUPT23 event?

Felix Alvarez: I expect DISRUPT23 to be packed with lots of interesting keynotes and sessions. It’s also always a great atmosphere to mingle with customers and partners.

What will you be presenting at DISRUPT23?

Felix Alvarez: At DISRUPT23 we’ll be presenting on the value of pairing of ControlUp with IGEL. We’ll show why customers need to “say YES” to adopting both technologies and tips for designing the solutions that optimize and secure the modern work experience.

What can attendees expect to learn?

Felix Alvarez:  During the ControlUp presentation at DISRUPT23, attendees can expect to takeaway three main things:

1. How to support a work from anywhere world with ControlUp and IGEL
2. How to remediate user experience issues in seconds
3. How to save costs by optimizing resource consumption

Why is using your technology with IGEL better together?

Felix Alvarez: Together, ControlUp and IGEL deliver the best-in-class, real-time monitoring combined with a secure, flexible endpoint. This brings greater end-to-end visibility into IT infrastructure than ever before.

Why do you think everyone in the EUC community should attend DISRUPT23?

Felix Alvarez: DISRUPT23 is truly the ultimate chance to get the best information about the future of EUC.

Say “YES” to Attending DISRUPT23!

Are you ready to join in? Say “YES” to DISRUPT23 today. The Munich DISRUPT EUC event will be held February 14-16 at the INFINITY Hotel & Conference Resort and in North America, IGEL will welcome attendees to the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee, April 3-5. Registration is $399 per person. To register, visit: www.disruptEUC.com. See you there!

The post DISRUPT23 Sponsor Q&A Interview: ControlUp appeared first on IGEL.

First up is 7SIGNAL’s webinar on “Optimizing end-user digital experiences with IGEL OS from the outside-in with 7SIGNAL” which will take place on Tuesday, October 18 at 11am (ET). During this session, Eric Camulli, 7SIGNAL’s Vice President and Customer Success Officer will join IGEL Ready Operations Manager, Matt Lods, to explain the “connection” between Wi-Fi and the digital experiences of your end users, while demonstrating the value of having total network visibility from the outside-in. Together, IGEL and 7SIGNAL can help to mitigate any potential risks within your network and endpoint investments. Register for this webinar here.

Next, join us on Wednesday, October 26 at 11am (ET) for “Taking your Apps to the Edge! Apps Attached Layering – Untethered!” with Liquidware. Johnny Ma, Senior Solutions Architect at Liquidware will join Divya Saggar, Director, IGEL Ready to share insights on how the Liquidware’s FlexApp solution truly takes apps to the edge of end user computing by supporting any Windows workspace, including Citrix, VMware, Windows AVD, and laptops. He will also explain how the solution keeps base images clean, greatly reduces the need for multiple Windows servers, and supports app delivery via Microsoft Intune and VMware Workspace One. Register for this webinar here.

Finally, ControlUp will be with us on Tuesday, November 1 at 11am (ET) to talk about “Empowering IT to Deliver a Best-in-Class Digital Employee Experience with ControlUp and IGEL.” Hear from Joel Stocker, Director of Product Marketing at ControlUp, Trentent Tye, Senior Technical Expert at ControlUp, and IGEL VP of Product Marketing, Dan O’Farrell about how real-time monitoring across VDI, SaaS and web applications, unified communications tools, and physical endpoints, along with insights into user sentiment and metrics can help IT quickly identify problems. Attendees will also learn that when ControlUp’s comprehensive digital employee experience (DEX) management platform that makes remote work work better is paired with an endpoint OS–like IGEL OS, one that’s designed for secure, flexible access to cloud-delivered digital workspaces – the work-from-anywhere world is your oyster. Register for this webinar here.

To learn more about the IGEL Ready Program and how to take advantage of any of our program benefits, please don’t hesitate to reach out to me at saggar@igel.com. For more information on the IGEL Ready program, visit https://www.igel.com/ready/.

The post Optimize the Employee Experience with IGEL Ready Analytics Partners appeared first on IGEL.

ControlUp is among a select group of exclusive partners to participate in the second annual IGEL Partner Pavilion at HIMSS 22, the healthcare industry’s premier information and technology event. Here, in booth #5443, alongside IGEL and key IGEL Ready partners, ControlUp will showcase the ways they enable a best-in-class digital employee experience and power the work from anywhere world.

ControlUp powers the work from anywhere world by delivering smart, easy-to-use solutions designed to help IT teams to make remote work more flexible and reliable. With rich, real-time visibility across the entire end-user digital experience, IT can optimize remote work environments across virtual and physical assets. ControlUp’s intelligent early-warning systems help catch common issues that lead to user downtime. And the real-time troubleshooting and remediation solutions significantly shorten help desk calls and get people back to work fast.

This is especially important in healthcare, where quick logons and rapid troubleshooting can be linked directly to better patient outcomes. ControlUp’s Digital Employee Experience management platform makes it possible for IT to reduce logon times, keep clinicians productive, and deliver a frictionless digital employee experience that keeps people productive and improves patient outcomes.

These are among the many reasons the largest healthcare organizations in the world turn to ControlUp and IGEL. A seamless partnership that enhances remote endpoint security and optimization, ControlUp and IGEL make it easier for healthcare leaders to deliver the familiar, secure, and friction-free environment their healthcare enterprise requires.

During the live event, held March 14-18 in Orlando, ControlUp will demonstrate its integrations with IGEL and how they’re helping healthcare enterprises reimagine health.

Can’t-Miss Demos, Presentations

ControlUp is one of the IGEL Ready partners who will be providing live demos of technology that integrates with IGEL OS to enhance the security, productivity, and manageability of the healthcare endpoint during HIMSS 22. Partners in the IGEL Ready ecosystem are helping healthcare organizations reimagine their healthcare technology to better support the roaming, shift working healthcare provider. Specifically, IGEL OS and its UMS management software are ideally suited to support a shared workplace, with secure policy controls and management. IGEL OS also enables easy user access so physicians and clinical staff can get to work quickly, in whatever device and location they’re using.

More Ways to Connect

In addition to showcasing the integration between IGEL Ready partners for the healthcare industry in its IGEL Ready Pavilion, IGEL will also be hosting a customer reception, on Tuesday, March 15 from 5 p.m. to 7 p.m. Register for this event here.

Dedicated briefing sessions are also available during the event. One-on-one executive briefing discussions exploring the value IGEL can bring to your healthcare enterprise can be scheduled by contacting nichani@igel.com.

HIMSS 22 will once again be the host event for the IGEL Ready Partner Advisory Board meeting. Here advisory board members will meet to discuss the future of the program, hear exclusive insights from IGEL executives and get fresh details on the IGEL OS 12 roadmap and features. This session is offered to IGEL Ready Partners by invitation only, contact Divya Saggar at saggar@igel.com for more information.

Join IGEL and ControlUp at HIMSS 22 to see new innovations in healthcare end user computing technology. Learn more and register here.

The post ControlUp Featured in the IGEL Partner Pavilion at HIMSS 22 appeared first on IGEL.

Today’s ITOps teams need insights to optimize user experience and deliver the virtual workspace environment remote workers demand. With the ability to monitor, analyze and directly remediate problems for on-premises, hybrid cloud and cloud infrastructures, IT teams can deliver the end user computing value users need to be productive.

Join my session during the DISRUPT Unite Cloud Workspaces Forum Roadshow event where I’ll discuss how ControlUp can help fill this need for ITOps management. Through our platform, you are able to not only notice and remedy infrastructure issues, but can also access deep visibility into the back-end environment.

In my session, “Monitoring Your IGEL & Virtual Environment via ControlUp,” I’ll also touch on how our solution integrates with IGEL to monitor their devices both in the moment, and also looking back into past issues. As a result, you be better able to identify key client-side and end-to-end performance metrics, so your environment operates flawlessly.

Learn more about ControlUp in the IGEL Ready Showcase here. Then join me for this interactive session.

With stops in 11 cities in EMEA and the U.S., DISRUPT Unite is bringing industry experts close to home for an inspirational and insightful program of presentations you don’t want to miss. Register for the event near you today!

The post DISRUPT Unite Roadshow: Improving End User Computing Performance – End-to-End appeared first on IGEL.