Lakeside SysTrack

SysTrack is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, disk, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing time to resolution, tracking SLA performance, measuring the performance of rollouts, and so much more.

Benefits:

– Natively integrated into IGEL OS for simplicity

– Full visibility into physical and virtual endpoints

– Monitor all of your endpoints from one central location

– Extensive depth and breadth of data

– AI-powered insights for faster root cause analysis

– Automation and scripted actions for proactive support

– Integrates with WVD, Citrix Virtual Apps and Desktops, VMware Horizon, ServiceNow, and more

Features:

– End-user experience score

– Cloud or on-prem

– Tools for system-level troubleshooting, overall analysis of the environment, identifying trending issues, and more

– Dashboards and reports for targeted use cases, such as VDI transformation

– Industry-unique sensors that surface insights through AI

– Surveys and end-user sentiment analysis

– Scripted actions and notifications

Use Cases:

– End-to-end root cause analysis

– Right-sizing technology investments

– Personas/understanding user needs

– Proactive support

– Rationalizing software/hardware

– Planning transformation projects

– Improving end-user experience/productivity

– Remote work monitoring